Version 10 | Last updated: 13 October 2026
Who we are
We are J R Motor Company (UK) Ltd. You can contact us using the following details:
- Telephone: 02476 679111 / 07881 747021
- Address: 658 Allesley Old Road, Coventry, CV5 8GB
- Email: jrmotorcompany@yahoo.co.uk
- Data Protection Officer/Contact: Managing Director (Ian Robertson)
- ICO Registration Number: ZA775978
Our legal grounds for holding your data
The UK’s data protection laws allow us to use your personal data provided we have a lawful basis to do so. This includes sharing it in certain circumstances, as described below.
We consider we have the following reasons (legal bases) to use your personal data:
- Performance of contract with you: we need to use your personal data to be able to successfully legally contract with you.
- Compliance with our legal obligations: we need to use your personal data to comply with certain legislation, such as financial crime legislation.
- Legitimate interests: these are our business and commercial reasons for using your data, which we have balanced against your interests. We have certain legitimate interests in using your data which are not outweighed by your interests, fundamental rights or freedoms. These legitimate interests are to help prevent and detect financial crime, fraud and money laundering, to promote responsible lending, to support our tracing, collection and litigation procedures, and to assist our compliance with the legal and regulatory requirements placed upon us.
- Your consent: you can withdraw this consent at any time, in which case we will cease to use it, unless we have a right and a need to continue processing it for one of the other reasons set out above.
More information on how we use your personal data, and for what purposes, is set out below.
What data do we collect?
Data provided by you
- Funder application details: for example, but not limited to, your name, National Insurance number, postal address, email address, IP address, telephone numbers, date of birth, bank account details, equipment requirement details, home ownership details, reason for borrowing, your assets and liabilities, details of your proof of identity documentation, proof of address documentation, evidence of additional equity available and evidence of any other business interests.
- When you talk to us: for example on the phone or in person, including call recordings and voice messages. We may monitor or record calls with you to check we have carried out your instructions, to resolve queries or disputes, to improve the quality of our service, or for regulatory or fraud prevention purposes.
- In writing: for example letters, emails, texts and other electronic communications.
- Online: for example when you use our website or mobile app.
- In financial reviews: for renewals and in any surveys.
Data we collect when you use our services
- Transaction data: for example what sort of products you are selecting, the length of term, the types of asset you are looking at financing, business type and geographical location.
- Payment data: for example the amount, origin, frequency, history and method of your payments.
- Usage and profile data: for example the profile you create to use our website and mobile app and how you use it. We gather this data from the devices you use, using cookies and other software.
- When you register online or via other communication methods for our services.
- When you voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
- When you use or view our website via your browser’s cookies.
Data we receive indirectly
We may also receive your data indirectly from the following sources:
- Introducing dealers/partners
- Events hosted by J R Motor Company (UK) Ltd
Data provided to and by third parties
- Data from persons who introduce you to us: for example brokers, product suppliers, financial advisers, agents, finance providers or other third parties.
- Data from credit reference agencies: most likely Experian, Creditsafe, Equifax or CallCredit.
- Data from fraud prevention agencies.
- Publicly available information: for example from the Land Registry, Companies House, the electoral register, and other information available online or in the media, including social media.
- Data from your representatives where relevant: for example your legal and financial advisers, such as lawyers and accountants.
- Data from your employers where relevant.
We may also require a statement signed by an independent qualified accountant as to your financial worth. This may include information such as your gross and net worth, your assets and liabilities, and information about your available collateral or security. You will be asked to consent to the provision of this information.
Special category data
In the course of your interactions with J R Motor Company (UK) Ltd, you may share information that is classified as “special category data”. This could include data about your:
- Race
- Ethnic origin
- Politics
- Religion
- Trade union membership
- Genetics
- Biometrics
- Health
- Sex life
- Sexual orientation
Where you share information relating to any of these categories (for example, information about your health or a characteristic of vulnerability), J R Motor Company (UK) Ltd will always seek your explicit consent to store and process that information.
Why we collect personal data
J R Motor Company (UK) Ltd collects personal data for a number of reasons. From time to time, we may contact you to ask for your consent to use your personal data for other purposes. Your personal data may also be used for other purposes where required or permitted by law.
Fraud prevention
When we and fraud prevention agencies process your personal data, we do so on the basis that we have a legitimate interest in preventing fraud and money laundering, and in verifying identity, in order to protect our business and to comply with laws that apply to us. Such processing is also a contractual requirement of the services or financing you have requested.
We, and fraud prevention agencies, may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime. Fraud prevention agencies can hold your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held for up to six years.
Credit reference agencies
To process your application, we may supply your personal information to credit reference agencies (CRAs), who will give us information about you, such as your financial history. We do this to assess your creditworthiness and product suitability, check your identity, manage your account, trace and recover debts, and prevent criminal activity.
When CRAs receive a search from us, they may place a search footprint on your credit file that may be seen by other lenders and used to assess applications for finance from you and members of your household. We may also continue to exchange information about you with CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time. CRAs will share your information with other organisations.
Your data will also be linked to the data of your spouse, any joint applicants or other financial associates. We can provide you with the identities of the CRAs, and the ways in which they use and share personal information, on request.
How will we use your data?
We collect your data so that we can:
- Process your application and manage your request.
- Email you with special offers on other products and services we think you might like.
- Monitor the performance of our products and services to ensure good consumer outcomes are being achieved.
Lawful basis for processing data
| Data type | Lawful basis for processing |
|---|---|
| Transaction data: for example, when we deal with or manage your accounts | Contract performance |
| Payment data: for example, the amount, origin and frequency of your payments | Contract performance |
| Usage and profile data: for example, from your use of our website. We gather data from the devices you use via cookies and other software | Legitimate interest |
| Data from persons who introduce you to us | Legitimate interest |
| Data from credit reference agencies | Legitimate interest Legal duty |
| Data from fraud prevention agencies | Legitimate interest Legal duty |
| Publicly available information: for example, from the Land Registry, Companies House, the electoral register, and other information available online or in the media | Legitimate interest Consent Legal duty |
When personal data is shared
Your personal data may be used by our partners, lenders, brokers, agents, sub-contractors and lawyers, and by any of our or their subsidiary or associated companies, before, during and after your agreement facilitated by us.
We may also use organisations to perform tasks on our behalf, including IT service providers, repossession agents, banks and transport companies. We will share your personal data with these organisations, and they may also process and retain your data before, during and after your agreement facilitated by us. Any of these third parties may contact you by post, email or telephone (or as required).
We may also share your personal data with CRAs, fraud prevention agencies, law enforcement agencies, regulators and other authorities, the UK Financial Services Compensation Scheme, any agent you have authorised us to communicate with, persons you ask us to share your data with, companies we introduce you to, market researchers, tracing and debt recovery agencies, and customer service agencies, for the purposes set out above. These agencies and firms may also share your personal data with others.
Your personal data may also appear on the V5, service history, manufacturer’s record, insurance documentation or receipts relating to the asset. These may be shared by us with third parties who store, transport, advertise, sell, express interest in purchasing, own or later hire the asset.
If, in the future, we sell, transfer or merge all or part of our business or assets, including the acquisition of other businesses, we may share your data with other parties. We will only do this if they agree to keep it safe and private, and to use it only in the ways set out in this notice.
Your data protection rights and choices
Your personal data is protected by legal rights, which include:
- The right to be informed: you have the right to be informed about the collection and use of your personal data.
- The right of access: you have the right to access and receive a copy of your personal data and other supplementary information.
- The right to rectification: you have the right to have inaccurate personal data rectified, or completed if it is incomplete.
- The right to erasure: you have the right to have your personal data erased.
- The right to restrict processing: you have the right to request the restriction or suppression of your personal data.
- The right to data portability: this allows you to obtain and reuse your personal data for your own purposes across different services.
- The right to object: you have the right to object to the processing of your personal data in certain circumstances, and an absolute right to stop your data being used for direct marketing.
- Rights in relation to automated decision-making and profiling: you can object to your data being used in an automated individual decision-making process (a decision made solely by automated means without any human involvement) and to profiling (automated processing of personal data to evaluate certain things about an individual). Profiling can be part of an automated decision-making process.
There may be reasons why we need to keep or use your data, but please tell us if you think we should not be processing it.
If you make a request, we have one month to respond to you. To exercise any of these rights, please email us at jrmotorcompany@yahoo.co.uk.
For further information on how your information is used, how we keep it secure and your rights in relation to it, please email jrmotorcompany@yahoo.co.uk or call us on 01603 733500.
How long your data is kept
We will retain your personal data for as long as you are a customer with us. We may retain it beyond this for the purposes mentioned above, and will in any case always retain it for the minimum period required by law. We may also retain your data to deal with any disputes, to maintain records and to show we have dealt with you fairly.
We may also retain your data for research and statistical purposes, in which case we will ensure it is kept private and used only for those purposes.
Data about live and settled accounts is kept on credit files for six years from the date they are settled or closed. If an account is recorded as defaulted, the data is kept for six years from the date of the default.
Marketing
J R Motor Company (UK) Ltd understands that, with the introduction of the Consumer Duty, the level of communications we issue is likely to increase. This is necessary to help customers understand the products and services we offer, and to support customers throughout the lifecycle of the relationship.
We would like to send you information about our products and services that we think you might like, as well as those of our partner companies:
- Close Motor Finance: privacy policy
- JBR Capital: privacy policy
- Northridge Finance: privacy policy
- Aldermore Bank: privacy policy
- Novuna: privacy policy
If you have agreed to receive marketing, you may opt out at a later date. You have the right at any time to stop J R Motor Company (UK) Ltd from contacting you for marketing purposes.
Cookies
J R Motor Company (UK) Ltd uses cookies to track and test customer engagement and actions throughout the customer journey and in customer communications. We understand that under the Privacy and Electronic Communications Regulations (PECR), opt-in consent is required when these types of cookies are used.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, visit www.allaboutcookies.org.
How we use cookies
We use cookies in a range of ways to improve your experience on our website, including:
- Keeping you signed in
- Understanding how you use our website
Types of cookies we use
- Functionality: we use these cookies so that we recognise you on our website and remember your previously selected preferences. These could include your preferred language and your location. A mix of first-party and third-party cookies are used.
- Advertising: we use these cookies to collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, device and IP address. We sometimes share limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the website above explains how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
Our website contains links to other websites. If you click on a link to another website, our privacy policy no longer applies, and we recommend you review that site’s privacy policy to establish how it will process your data.
Changes to our privacy policy
We keep our privacy policy under regular review and place any updates on this page. This privacy policy was last updated on 13 October 2026.
How to contact us
If you have any questions about our privacy policy or the data we hold on you, or you would like to exercise one of your data protection rights, please contact us:
- Email: jrmotorcompany@yahoo.co.uk
- Telephone: 02476 679111 / 07881 747021
- Post: J R Motor Company (UK) Ltd, 658 Allesley Old Road, Coventry, CV5 8GB
How to make a complaint
If you are unhappy with how we have used your personal data, please contact us and we will register a complaint.
You also have the right to complain to the Information Commissioner’s Office (ICO), which regulates the processing of personal data:
- Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- Telephone: 0303 123 1113
- Email: casework@ico.org.uk
- Website: ico.org.uk/global/contact-us
